Day 2 of my trial at a local estate agent. I received emails from a three potential tenants who were interested in apartments from the emails I had sent on day 1. These emails were mixed in with emails from ex-potential tenants asking to be removed from the emailing list as they had already found a place to live or were now living in places like Yorkshire.
Computer space was not available but as I had brought in my laptop, one of the agents suggested that I look at the new site which was coming out in the near future. I listed a few of things from a clients point of view:
1. The home page should have a quick search, a button which lists all the properties available for rent, a button which lists all the properties available for sale, a button to explain how property is managed by the firm.
2. As some of the pages like About Us and Letting Services, repeated itself told the agent to keep it simple with minimum wording, most people who are renting or buying are interested in the property rather than explanation of the company.
3. Make sure when no records are given it doesn’t go to the home page with the comments in red saying “There were no properties matching your criteria”, instead it should be going to a page with a filter showing all the records with the comment in green, so clients could look at other properties which are currently available.
After lunch I got to insert a record of a property, landlord and tenant information from a property which had been managed by a different agent until very recently. Veco responded ok today and didn’t crash, which I was happy about. One of the agents will be checking my work and I hope I will be told tomorrow if the information I had inserted was ok or not.
In the late afternoon there was a little argument between a sales staff and the manager of the office. The argument only lasted for 3 minutes but the after taste lasted for over 2 hours. Think there are more efficient ways than arguments, but then its healthy that they can speak openly to each other.